Service Excellence

We’ve got you covered

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Our Service Team

  • We have a National footprint
  • Leading experts in their field
  • 24/7 accessible reporting
  • Consistency across the USA

 

5 Star Survey Program

  • Rate and track the Diversey Program & Diversey Specialist in your locations
  • 2 simple questions based on a 5 Star ranking
  • Locations will receive immediate reports

 

How we ensure great customer experience?

Service scores proactively monitored by Diversey Service leads. Continuous improvement plans developed to meet targets All Diversey Care service teams are salaried and targeted on quality of service.

  • Customized to meet your needs
  • Service visit registration in iMAP, easily and 24/7 accessible on internet
  • Service reporting based on exceptions, but with clear improvement actions, and reporting to the client site
  • Service visit and findings reviewed with location management and signed.
  • Uploaded report automatically distributed to all responsible parties.

 

Pay for what you Need & Want

  • We customize our service to your needs and wants.
  • Diversey service team  is service driven only, we will not cross-sell but focus on compliance to the agreed programs, the implementation of the agreed solutions and training.
  • We Cover:
    • Routine service calls
    • Emergency calls
    • Food Safety audits

 

It's all about the people

Training, Instruction and Support Materials

  • Customized Operating Manuals (SOP)
  • Start-up training and instruction
  • Training on the job during service visits
  • Support materials & wall-charts

 

E-Learning: The Diversey Learning Academy

  • Multi-lingual and 24/7 available
  • Customized training for your and your employees’  needs
  • Customized Reporting and Monitoring of employee capabilities and needs