Updated: September 6, 2017
Information We Collect
When you visit the Site(s), you may provide (and we may collect) information such as your name, email address, postal mailing address, home/mobile telephone number, payment account information (such as credit card information), demographic information or other personal information (hereinafter “Personal Information”) when using the Site(s), such as when you register for an account, and when you create content submissions or when you interact with other users of the Site(s), such as through features such as posting feedback. Below is a brief, general description of the types of information we collect through the Site(s):
Information Through Devices: Company’s suite of smart devices, applications and digital tracking solutions (e.g., IntelliDish, IntelliCare, IntelliTrail, IntelliTrak, IntelliConsult) also collect various forms of non-Personal Information, such as device usage data, location data, and business intelligence data. To the extent that any mobile device of yours utilizes one of our applications, we may collect locational data relating to such device(s), provided you have agreed to such processing. Such locational data may be able to be matched up with other data to derive Personal Information.
Sensitive Personal Information: Provided you have agreed to the processing of such information, we may also collect information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, or that concerns an individual’s health or workplace habits. Such information is sometimes referred to as “Sensitive Personal Information.”
If you use an external social network (for example, your Facebook, Google+, or LinkedIn account) to log in to the Site(s) or to interact with the Company in another way, we may collect your name and other details from your social network and account. For example, on our careers pages, you can choose to use your social network account to log in or to provide us (via our service provider iCIMS) with a dynamic resume that will be automatically updated over time as you update your social network account. You can stop any ongoing sharing of data by using your social network's account settings.
When you visit our Site(s), we and third parties may collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. Cookies are small files that websites and email servers place and access on your computer or other Internet-connected device to uniquely identify your browser or device or to store information or settings in your device. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict, disable or delete certain cookies. Please note, however, that without certain cookies, you may not be able to use all of the features of our Site(s). For example, we may use certain essential cookies that are set when you enter some of our Site(s) to assist with navigation during your visit or when you complete certain forms. Blocking these cookies or deleting them earlier than their normal expiration date may cause problems.
Automatically Collected Information
Our web servers may log information such as your device and operating system type, browser type, domain, device ID, Internet Protocol (“IP”) address and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs also may record information such as the address of the web page that referred you to our Site(s) and the IP address of the device you use to connect to the Internet.
To control which web servers place and access cookies and collect information by automated means, we may place tags on our Web pages called "web beacons," which are small files that allow us to understand the actions of visitors to our Site(s). We may use similar technology in email we send, which may enable the placing or accessing of cookies and also enable us to know if you received the email, if the email was opened and if you clicked on any links in the email.
In addition, we collect information you provide to us when you perform site searches, place orders or renew services (including regarding the Products you use), edit information in your profile, communicate with us by phone, e-mail, text services, or otherwise or participate in blogs, discussion boards or community postings.
Third Party Data Collection.
Third parties may collect Personal Information about your online activities over time and across different Site(s) when you use our Site(s). For example, third-party providers of certain embedded content and tools on our Site(s) (such as an embedded Twitter or Facebook feed, or an embedded blog commenting system from DISQUS, or any social network that you can use to log in to our Site(s) or to submit information to our Site(s)) may collect Personal Information directly from you in connection with your interaction with such content and tools.
Data about your activities on our Site(s) may be collected for use in providing advertising tailored to your individual interests on other websites and online services. You may choose whether to have your information collected for that purpose. We participate in advertising services administered by third parties. The ad services may track your online activities over time by collecting information through automated means, including through the use of the automated technologies described above, and they may use this information to show you advertisements that are tailored to your individual interests and/or based on prior visits to our Site(s). We and third-party vendors may use first-party cookies and third-party cookies alone or together, as well as other automated means and the data collected through such means and from other sources (i) to inform, optimize, and serve ads (involving ads based on past visits to our Site(s)), and (ii) to report on our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services (including how they are related to visits to our Site(s)).
We will not collect more Personal Information than is reasonably necessary or relevant to enable you to fully enjoy the use of our Site(s) and associated features, and for the provision of the Products, other services, or support.
How We Use the Information We Collect
We may use the information we obtain about you when you visit the Site(s) for various purposes, including to:
- Verify your identity;
- Process, evaluate, and respond to your requests, inquiries, and applications;
- Create, administer, and communicate with you about your accounts;
- Contact you with marketing communications, if you have given your consent;
- Process data to enable us to provide the Products and services that you and/or your company have purchased or licensed from the Company;
- Contact you as necessary to enforce the Terms;
- Give you access to your user profile and Site history;
- To aggregate and remove personally identifiable aspects of such data in order to perform data analytics services provided you have given your consent or processing is allowed by law;
- Operate, evaluate, and improve our business (including developing new products and services; managing our communications; performing market research and data analytics; determining and managing the effectiveness of our advertising and marketing; analyzing and customizing our products, services, Site(s) and communications; administering our Site(s); and performing accounting, auditing, billing, reconciliation, and collection activities provided you have given your consent or processing is allowed by law.);
- Process your employment application and contact you regarding possible employment based on information you submit through the Site(s);
- Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure and quality;
- Comply with and enforce applicable legal requirements, industry standards and our policies and terms, such as our Terms;
- To monitor aggregate site usage metrics such as total number of visitors and pages viewed; and
- To comply with and fulfill the obligations under any commercial agreement we have with you or the entity with which you are employed or contracted.
We retain Personal Information only for so long as it is necessary or relevant to fulfill the above mentioned purposes or comply with applicable law, resolve disputes, troubleshoot problems or assist with investigations. After it is no longer necessary for us to retain Personal Information, we dispose of it in accordance with our data retention and disposal policies.
Transfers to Third Party Suppliers
Company may use third party payment processing services, and your Personal Information may be disclosed to such providers in connection with processing your payment of fees and other transactions you initiate on the Site(s).
The Company will only transfer such information to third parties that contractually agree to protect such data in a manner that is no less restrictive than Company’s own standards for the protection of its own Personal Information.
Transfers outside of Geographic Point of Collection.
If your data is collected from the EU, you will have the right to opt-in to the use and transfer of such information as set forth below. You will also have the right to opt-out of such use at any time during the Term subsequent to an initial ‘opt in’ by changing your preferences or by writing to us. Our contact information is below.
Transfers Required by Law.
Subject to applicable law, we may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.
If you would like to update or modify your information or subscription preferences, you may contact us as described in the “Contact Us” section below. On certain Site(s), you may be able to make these choices directly by logging into your account. You also may unsubscribe from any of our promotional emails by clicking on the “unsubscribe” link in any promotional email you receive from us. Changes made to your profile will be effective once saved into our systems in accordance with our standard procedures for implementing user questions regarding your Personal Information.
Depending on the data protection law of your country, you may have a legal right to obtain access to Personal Information we maintain about you. In addition, if you believe the Personal Information is inaccurate, you may have the legal right to request that we correct or amend the information. To make these requests, or to object to our processing of your Personal Information or withdraw consent to such processing (rights provided by the laws of certain countries), you may contact us as described in the Contact Us section below.
Opt-In (for Sensitive Personal Information)
As stated above, we may collect Sensitive Personal Information if you provide your consent. If you wish to opt-in to the collection and use of Sensitive Personal Information by us to provide services to you, which may include the transfer of such Sensitive Personal Information to third parties, then you may opt-in to such uses by checking the ‘opt-in’ box in your user preferences, or through this opt-in form using the selected drop boxes. If none of the available options meets your requirements, or you have other questions, please contact us directly.
Opt-Out (for third party transfers)
We disclose Personal Information to our third party partners as described in the section Data Transfer. If you wish to limit or restrict the disclosure of your Personal Information to third parties, you may opt-out of such third party disclosures by changing your preferences in your profile or sending us a notice via email or through this opt-out request form. If you have previously granted an ‘opt-in’ for certain collection and use practices with respect to Personal Information, you may issue a subsequent ‘opt-out’ by changing your preferences in your profile or sending us a notice via email. Our contact information is below.
How We Protect Personal Information
The security of your Personal Information is important to us, but despite our efforts, we cannot promise that that our security program will always eliminate all possible security risks, and our liability is limited as set forth in the Terms.
Company uses commercially reasonable efforts to safeguard and protect the security of all data, inclusive of any Personal Information collected by the Company from you through the Site(s). Company maintains certain administrative, technical and physical safeguards in an effort to protect the security of the Personal Information we collect on the Site(s). Personal Information and other data are stored in hosted and secured environments which utilize accepted industry standards for data security. Company uses commercially reasonable efforts to partner with third party service providers that meet accepted industry standards to support the collection, storage, hosting, processing and retention of data, inclusive of Personal Information.
Notwithstanding the foregoing, Company cannot, however, ensure, warrant or guarantee that the information collected by the Company will not be accessed, disclosed, altered, or destroyed by system malfunction or circumvention of our safeguards.
It is also important for you to comply with the access controls (e.g., username/password management) and other applicable provisions of the Terms to protect against unauthorized access to your account and to the devices you use to access the Site(s).
Links to Other Third Party Websites; Third Party Activity
Our Site(s) may provide links to other websites for your convenience and information. Those websites may be operated by companies not affiliated with us. Linked websites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with us, any use of those websites, or the privacy practices of those websites.
Should you have any complaints regarding the use of Personal Information by us, you may contact us at the address below.
Disputes will be governed in accordance with the Terms.
Human Resources Data
Company may collect Personal information relating to applications for employment with the Company through our careers page, such as your résumé, and other information relevant to specific jobs advertised on our Site(s). Such Personal Information will be subject to the Terms hereof. You will be required to opt-in for the submission of any such Personal Information submitted through our careers page.
Mergers, Acquisitions & Reorganizations
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Attn: Corporate Communications
2415 Cascade Pointe Blvd.
Charlotte, NC 28208